Guy Grainger, Head of Retail UK

1) How long have you been in retail? 
20 years.

2) What changes have you experienced in this time? 
Dominance of new regional mall development, shift to convenient shopping on Retail Parks, emergence of online retailing and growth of Foodstore operators into non-food.

3) What is the most exciting thing about working in retail at the moment? 
The cross-border expansion of retail brands.

4) How do you think consumer demands/expectations are changing? 
Convenient and quality retail offer is required online and through shops.

5) What’s the most important issue facing retail over the next 10 years? 
Having an effective multi-channel offer.